14-Day Money-Back Guarantee

At Mysite.ai, we stand behind the performance and reliability of our Services. Your satisfaction is important to us, and if for any reason you are not fully satisfied with your purchase, we offer a 14-day money-back guarantee.

Eligibility

Our 14-day money-back guarantee applies to all products and Services purchased directly through mysite.ai, including—but not limited to—AI-generated websites, domain purchases (excluding fees from third-party registrars), and subscription plans.

Time Frame

You may request a refund within 14 calendar days of your original purchase date. Refunds requested after this 14-day period will not be issued, though you may still cancel your subscription and retain access for the remainder of the billing cycle.

How to Request a Refund

To initiate a refund request, please email us at support@mysite.ai. Include your order number, the email associated with your account, and a brief explanation of why you’re requesting a refund. Our team will review your submission and respond within 1–2 business days.

Refund Processing

Once your refund request is approved, the refund will be issued to your original payment method. Funds typically appear within 5–7 business days, depending on your bank or payment provider.

Conditions

• Digital Products & Subscriptions: Due to the nature of our digital platform and instant product delivery, we may ask for feedback before issuing a refund to better understand and improve our offering.

• Domains: Refunds on domains are only eligible if the domain has not been registered or transferred. Registration and renewal fees paid to external registrars (e.g., Google Domains, Cloudflare) are non-refundable.

• Custom Work & Services: All one-time services such as personalized configuration, custom code, or design services are non-refundable once delivered.

Contact Us

If you have questions or need assistance with your refund, please reach out to us at support@mysite.ai. Our support team is here to ensure that your experience with Mysite.ai and mysite.ai meets your expectations.

Thank you for trusting Mysite.ai. We appreciate your business and are committed to helping you succeed online.