Last updated: April 23, 2025
Jetlabs (“Jetlabs”, “Company”, “we” or “us”) provides its Services (as described below) to you through its website located at www.mysite.ai and through its software platform, subdomains, and other interactive properties owned and operated by Jetlabs (collectively, the “Site”), subject to the following Privacy Policy. The Site enables users—primarily non-technical individuals and small business owners—to create, edit, and publish websites using AI-assisted tools, manage their online presence, and optionally purchase custom domains (collectively, such services, including any new features, tools, and applications, and the Site, the “Services”). Services include, but are not limited to, any functionality, content, or domain-related operations Jetlabs makes available to or performs for you through the Site.
This Privacy Policy explains how we treat personal information received about you when you use our Site. Jetlabs understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use the Services. This policy tells you how we protect and use information that we gather directly from you or from other sources. You should also read our Terms of Service to understand the general rules about your use of the Services, and any additional terms that may apply when you access specific features.
1. How we use your personal data?
In this section you will find the information below:
the purposes for which we process your data;
how we use your personal data;
the categories of data we process;
the legal basis for processing; and
the data retention period.
The more detailed information is provided below:
Purpose | How we use it | Personal data | Legal basis | Retention period |
---|---|---|---|---|
User registration | To create and manage your account. | E-mail address | Contract | Until deactivation or 2 years after last login |
Domain purchase and Services | To facilitate transactions and access to paid features. | E-mail, payment method, card or bank details | Contract | 10 years after deactivation or 2 years after last login |
Profile setup | To personalize your use of Services. | Name, company data, preferences, etc. | Contract | Until deactivation or 2 years after last login |
Using Services | To provide AI-powered and automation tools. | Any uploaded/generated data, device info | Consent | Until deactivation or 2 years after last login |
Affiliate program | To register and manage your participation. | Name, username, e-mail, phone number | Contract | 10 years after termination |
Service provider recruitment | To evaluate applications. | E-mail, CV, LinkedIn | Legitimate interest / Contract | Selected: as long as contractual. Unselected: deleted 1 week after notification |
Enquiries | To respond to support or sales queries. | E-mail, message text | Consent / Legitimate interest | 2 years after last contact |
Direct marketing | To send newsletters and offers. | E-mail address | Consent | 2 years after consent received |
Social media interactions | To communicate and engage via social platforms. | Profile info, likes, messages, etc. | Consent | Until consent is withdrawn |
Legal claims | To defend or assert rights. | All relevant data above | Legitimate interest | 1 year after dispute resolution |
2. About cookies
Cookies are small textual files containing identifier that is sent by a web server to your web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3. Who receives your information?
We share your personal data only with trusted third parties who are involved in the provision of our Services or where disclosure is required by law. The recipients of your personal data include:
Service providers: This includes providers of IT infrastructure, web hosting, cloud platforms, payment processing, domain registration, email communication tools, and analytics services that help us deliver and improve the functionality of the Site and Services.
Company’s affiliates: We may share data with our affiliated entity, Jetlabs Sp. z o.o., to support development, operations, or customer support related to the mysite.ai platform.
Authorities and officials: We may disclose your personal data to public authorities, courts, regulatory bodies, or other legal entities where we are legally obliged to do so, or in response to lawful requests.
Except as provided in this privacy policy, we do not share your personal data with any other third parties.
4. To what countries do we transfer your personal data?
As we are a company based in the United States, your personal data may be transferred to and processed in the U.S. and other countries where our service providers, affiliates, or partners are located. Some of these countries may not offer the same level of data protection as the European Union (EU) or the European Economic Area (EEA).
When transferring personal data outside the EU/EEA, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:
Transferring data to countries that have been recognized by the European Commission as providing an adequate level of data protection;
Implementing standard contractual clauses (SCCs) approved by the European Commission to ensure that your data remains protected;
Relying on other appropriate legal mechanisms where applicable, such as binding corporate rules or contractual arrangements with our service providers.
Please contact us via e-mail at help@mysite.ai if you want further information on the mechanism used by us when transferring your personal data out of the EU.
5. Links to third-party websites
We may provide hyperlinks to third-party websites as a convenience to you. These links may direct you to external sites that are not operated or controlled by Jetlabs. We do not have any influence over the content, security, or practices of such third-party websites and are not responsible for the content of any linked site, any link contained in a linked site, or the privacy practices or policies of these websites.
6. Marketing messages
f you provide your consent, we may send you marketing messages via email and/or display notifications in your mysite.aiaccount to keep you informed about new features, updates, offers, or other news related to Jetlabs and our Services.
You can opt out of receiving these marketing communications at any time. To do so, you may either: (i) click the “unsubscribe” link in any marketing email you receive from us; or (ii) contact us directly at help@mysite.ai.
Once you have completed either of the actions above, we will promptly update your preferences and ensure that you no longer receive marketing communications from us.
7. Children
Our Services are not intended for use by individuals under the age of 16, and we do not knowingly collect personal data from anyone below this age. If you are at least 16 years old but under the age of 18, you may only access and use our Services with the involvement, consent, and supervision of a parent or legal guardian.
If we become aware that we have inadvertently collected personal data from a user under the age of 16 without the appropriate consent, we will take immediate steps to delete such data from our systems. If you believe that a child has provided us with their personal information without parental consent, please contact us promptly at help@mysite.ai.
8. Your rights
In this section, we outline the rights that you have under applicable data protection laws. Please note that some of these rights are complex and not all of the details are included in this summary. We encourage you to consult official regulations and guidance from data protection authorities for a full explanation of your rights.
Your principal rights under data protection law include the following: (i) the right to access your data; (ii) the right to rectify inaccurate or incomplete data; (iii) the right to have your personal data erased; (iv) the right to restrict the processing of your personal data; (v) the right to object to the processing of your personal data; (vi) the right to data portability; (vii) the right to file a complaint with a supervisory authority; and (viii) the right to withdraw your consent at any time.
The right to access data. You have the right to request confirmation of whether or not we process your personal data. If we do, you also have the right to access that personal data along with additional information, including the purposes for which we are processing the data, the categories of personal data involved, and the recipients of the personal data. If the rights and freedoms of others are not impacted, we will provide you with a copy of your personal data. Your first request will be processed free of charge; however, additional copies may be subject to a reasonable administrative fee.
The right to rectification. You have the right to request that we correct any inaccurate personal data we hold about you. You also have the right to complete any incomplete data, taking into account the purposes of the processing. You can typically exercise this right by logging into your account on the Site.
The right to erasure. You may request the deletion of your personal data in certain circumstances, including when: (i) the data is no longer necessary for the purposes for which it was collected; (ii) you withdraw your consent and there is no other legal basis for processing; (iii) you object to the processing and there are no overriding legitimate grounds; (iv) the data has been processed unlawfully; or (v) the data must be deleted to comply with a legal obligation. Please note that there are exceptions to this right, such as when the processing is necessary for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.
The right to restrict processing. In certain situations, you have the right to restrict the processing of your personal data. This applies when: (i) you contest the accuracy of the data; (ii) the processing is unlawful, and you request restriction instead of erasure; (iii) we no longer need the data, but you require it for legal claims; or (iv) you have objected to the processing, pending verification of that objection. If processing is restricted, we will continue to store your data, but it will only be processed with your consent or for specific legal purposes as permitted by law.
The right to object. You have the right to object to our processing of your personal data based on grounds related to your specific situation. This applies when the legal basis for processing is either our legitimate interests or the performance of a task in the public interest. If you object, we will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for legal claims.
The right to data portability. Where the legal basis for processing is your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit this data to another controller, if technically feasible. This right does not apply if it would adversely affect the rights and freedoms of others.
The right to lodge a complaint. If you believe that our processing of your personal data violates applicable data protection laws, you have the right to file a complaint with a supervisory authority. You may do so in the EU country where you live or work, or where the alleged violation occurred. If you are located in the European Union, you can find the relevant contact details here.
The right to withdraw consent. Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the legality of processing that occurred prior to your withdrawal.
To exercise any of these rights, you may contact us directly at help@mysite.ai. We will respond to your request in accordance with applicable data protection laws.
9. Updating your data
It is important that the personal information we hold about you is accurate and up to date. Please inform us promptly if your personal data changes or if you believe that any information we are holding is incorrect or incomplete. You can notify us of any updates by contacting us directly at help@mysite.ai. You are solely responsible for maintaining the confidentiality of the personal data you provide and for ensuring that the data you submit to us is accurate, current, and complete. If you fail to inform us of changes to your personal data, we cannot be held liable for any issues, damages, or losses that may arise from the use of outdated, incorrect, or incomplete information provided by you. We encourage you to review your account details regularly and keep them updated to ensure uninterrupted access to and proper functioning of the Services.
10. Changes to our Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we may notify you by email or through a prominent notice on the Site, as required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Services after any updates constitutes your agreement to the revised terms
11. Contact Information
Jetlabs is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. We welcome any questions, concerns, or feedback you may have regarding this Privacy Policy or our data practices.
If you have any inquiries, require assistance, or wish to exercise any of your rights under this policy, please contact us by email at: help@mysite.ai. We will make every reasonable effort to respond to your message promptly and helpfully.